jiligems Privacy Policy

1. Who We Are and How to Contact Us

jiligems ("we," "us," "our," or the "Company") is an online gaming platform operating at jiligems.app, serving players across the Philippines. We are the data controller responsible for the personal information you provide when using our Platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer (DPO) at the following:

• Email: [email protected]
• Mailing Address: jiligems Data Protection Office, Philippines
• Support Hours: 24 hours a day, 7 days a week

We are committed to responding to all privacy-related inquiries within fifteen (15) business days of receipt.

2. Information We Collect

jiligems collects personal data that is necessary to provide our gaming services, comply with legal obligations, and improve your experience on our Platform. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Data: Full name, date of birth, gender, nationality, residential address, email address, and mobile number;
• Identity Verification Documents: Government-issued identification (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID), proof of address, and selfie photographs for KYC (Know Your Customer) compliance;
• Financial Information: Bank account details, GCash or PayMaya account numbers, BPI, BDO, or Metrobank account information used for deposits and withdrawals;
• Communications: Messages, emails, and chat transcripts exchanged with our customer support team;
• Responsible Gaming Information: Self-exclusion requests, deposit limits, session time preferences, and any other responsible gaming settings you configure.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited, games played, time spent on the Platform, click patterns, search queries, and navigation paths;
• Transaction Data: Deposit and withdrawal history, bet amounts, game results, bonus usage, and account balance history;
• Location Data: General geographic location derived from your IP address to verify jurisdictional eligibility;
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies as described in Section 6.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including identity verification service providers, payment processors, fraud prevention agencies, and publicly available databases, to supplement the information you provide and to verify your identity and eligibility to use our Platform.

3. How We Use Your Information

jiligems uses your personal data for the following purposes:

4. Legal Basis for Processing

jiligems processes your personal data on the following legal grounds under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you, including providing gaming services, processing payments, and managing your account;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering laws, gaming regulations, and tax obligations;
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, and platform improvement, provided these interests are not overridden by your rights;
• Consent: Where required by law, we will obtain your explicit consent before processing your data, particularly for marketing communications and certain sensitive data categories.

5. Sharing and Disclosure of Your Data

jiligems does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with the following categories of recipients only as necessary and in accordance with this Privacy Policy:

• Service Providers: Third-party vendors who assist us in operating our Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws;
• Game Software Providers: Licensed third-party game developers whose software powers the games available on jiligems. These providers may receive anonymized gameplay data for technical and compliance purposes;
• Regulatory Authorities: Government agencies, law enforcement bodies, and regulatory authorities in the Philippines, including PAGCOR, where disclosure is required by law or court order;
• Fraud Prevention Agencies: Third-party agencies that assist in detecting and preventing fraudulent activity, money laundering, and other illegal conduct;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom we share your data are required to maintain appropriate security measures and to use your data only for the specified purposes.

6. Cookies and Tracking Technologies

jiligems uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Essential Cookies: Necessary for the Platform to function properly, including session management, authentication, and security features. These cannot be disabled;
• Performance Cookies: Collect anonymized data about how you use our Platform to help us improve performance and user experience;
• Functional Cookies: Remember your preferences, such as language settings and game preferences, to provide a more personalized experience;
• Analytics Cookies: Help us understand how players interact with our Platform, which pages are most visited, and where improvements can be made.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiligems Platform.

7. Data Retention

jiligems retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine anti-money laundering regulations;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction;
• Identity Verification Documents: Retained for the duration of your account and for five (5) years after closure;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Data: Retained until you withdraw your consent or request deletion, subject to legal retention requirements.

When your data is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

jiligems implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encrypted storage of sensitive data, including financial information and identity documents;
• Multi-factor authentication options for account access;
• Regular security audits and penetration testing by independent cybersecurity firms;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Comprehensive incident response procedures to address data breaches promptly and effectively.

While we take every reasonable precaution to protect your data, no security system is completely impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by jiligems:

• Right to Be Informed: The right to know whether your personal data is being processed and to receive clear information about how it is used;
• Right of Access: The right to obtain a copy of your personal data held by jiligems and information about how it is processed;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint:The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. We may require you to verify your identity before processing your request.

10. Children's Privacy

jiligems is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of twenty-one (21). Our registration process includes age verification steps to prevent minors from accessing our Platform. If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on jiligems without your knowledge, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

jiligems reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on our Platform and, where appropriate, by sending you an email notification. The "Last Updated" date at the top of this policy will always reflect the most recent revision.

Your continued use of the jiligems Platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your personal data.